Foodstuffs

Tuesday, 12 May 2015

Foodstuffs announces infant formula security changes

Following discussion with MPI we can confirm that our stores will be implementing some variations to the infant formula security protocols that have been in place since the threat was announced in March 2015.

Across our New World, PAK’nSAVE and Four Square stores we will continue to have in place additional supply chain security measures and our customers can still expect to see heightened security and signage advising customers of the threat. As we move into the next phase of managing this threat, there will no longer be an ‘Infant Formula Monitor’ at shelf. Instead check out staff will be prompted via our point of sale systems to remind each infant formula customer of the need to check for tampering and the MPI consumer guide will also be available.

Foodstuffs is continuing to take the threat very seriously so that our customers can have confidence in infant formula purchased from one of our stores. By their very nature supermarkets are high security environments, every day we have a range security measures in place to ensure the safety and security of our customers and staff. Because of this we have confidence that the variation in protocols around infant formula will continue to offer our customers a high level of security.

Advice from the Police is that the threat remains low but we remind our customers to remain vigilant and alert the appropriate authorities should any sign of tampering be suspected.

Continued advice from MPI

Any customer who has a concern that their infant formula has been tampered with should call MPI on 0800 00 83 33 and they will advise of the appropriate actions that need to be taken. We would ask customers to not take any suspect product back to store.

Any customer who has a concern about their child’s health should contact their health provider or go to their local Hospital Accident and Emergency immediately. Parents can also call Healthline on 0800 611 116 for health advice from experienced registered nurses who provide health information and recommend appropriate care to callers.

For customers who require support about what to feed their baby then Plunket is also available on 0800 933 922.

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