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Thursday, 02 April 2020

New World joins forces with the Student Volunteer Army to assist elderly and vulnerable customers with contactless grocery deliveries

New World is joining forces with the Student Volunteer Army to help get grocery supplies to elderly and vulnerable New Zealanders who are unable to leave home while the country is in Alert Level 4 of the National Pandemic Plan.

The service, which was piloted at New World Ilam in Christchurch, enables customers who are elderly, or who are potentially more vulnerable to the COVID-19 virus, to select and pay for their groceries via a custom-built website, or call in their order to a specially set up call centre. A local member of the Student Volunteer Army will then shop for, collect and deliver their groceries direct to their door.

We wanted to do something that will help our elderly and vulnerable keep themselves safe from COVID-19 during this difficult time" says Sam Johnson, Founder of the Student Volunteer Army. "We’ve got the call centre set up, we’ve been training Student Army volunteers up, we’ve piloted the service at New World Ilam and we’re ready to roll. The delivery service is completely contactless, so we minimise the risk to our elderly and vulnerable at every stage of the shopping process and while volunteers are shopping, they will be adhering to the strict physical distancing protocols in place at New World.

New World will be donating funds to the Student Volunteer Army to enable the scaling of the service across Aotearoa; supporting the cost of managing the rollout of the support service.

Steve Anderson, CEO Foodstuffs South Island says, “We all need to be looking out for each other right now and this is a great way we can collaborate with the Student Volunteer Army to support our elderly and vulnerable customers to get their grocery supplies, while making sure they stay safe, at home.

The new service is already up and running from New World Ilam in Christchurch with more New World owner operated stores joining in Auckland and Dunedin this week. Access to the service is via https://sva.org.nz/.

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