Friday, 01 May 2015

New World wins gold at the Reader’s Digest new Quality Service Awards 2015

New World has triumphed at the Reader’s Digest new Quality Service Awards winning gold in the Supermarket category.

The independent survey asked more than 1,500 New Zealanders to vote in an online questionnaire to decide the winners. Companies were rated on their ability to deliver a personalised, reliable service, to understand their customers, meet (or exceed) expectations, and make the whole shopping experience quick and easy.

Steve Anderson, Managing Director, Foodstuffs New Zealand, says the win is the ultimate recognition as it is direct feedback from our customers and reflects all the exceptional work our team in New World are achieving throughout the country.

 “At New World, we pride ourselves on our staff knowledge, passion and expertise in food and our friendly and helpful approach that is second to none,” says Anderson.

“We simply put our customers first. We want them to feel welcome and enjoy every part of their shopping journey with us.”

Anderson says, “New World is delighted to have won this inaugural award and as it looks to the future, this result will drive us to stretch for even higher standards of service excellence for our customers.”

As a New Zealand owned and operated business, New World has a strong provincial presence and is committed to being a positive part of the communities in which it operates. This includes employing local staff, supporting schools and community groups wherever possible as well as supporting home grown products and suppliers. 

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