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Thursday, 23 April 2020

Four Square Te Aroha Embraces Lockdown Deliveries

Deemed as an essential service, Four Square Te Aroha continues to operate in the Government’s Level Four lockdown. With an elderly population to service in the town, Adam Phimester and his wife Alyce have come out from behind the checkout and have hit the road to offer vulnerable locals a temporary grocery delivery service.

Designed specifically to help those who are vulnerable or elderly, customers can now email their grocery list through to the Four Square Te Aroha team, pay directly into the store’s bank account and their groceries will be delivered direct to their front door. 

Four -Square -Te -Aroha -Delivery

 Four Square Te Aroha store owner Adam Phimester says, “For many of our customers, getting to the grocery store can be a challenge and doing it during the pandemic actually makes it quite unsafe for many of our regulars. We decided to alleviate some stress off our elderly and vulnerable customers by encouraging them to email through their grocery lists so we can pick, pack and deliver straight to their doorstep.” 

For local Kay Russell, supermarket shopping has become difficult in the current conditions. Being over 60 with a lung condition, and living with her elderly mother, means she is at home self-isolating per Government’s orders. 

Adam’s delivery service has provided us with peace of mind as it means we can order our groceries from the comfort of our own home. This service has made getting our essential groceries less stressful for me and many other vulnerable people in our community,” says Kay.

Bringing to life the new delivery service during a pandemic is no easy feat. Customer and staff safety is critical which is why customers will see a number of protective measures in place as part of the process. In-store safety measures include hand sanitiser placed around the shop, trolley wipes, increased cleaning of high touch areas, protective screens at checkout, 2 metre distancing lines around checkouts and limited numbers in-store. A number of these measures are also in place throughout the delivery process – including maintaining the 2 metre physical distancing during delivery.   

Customer feedback has been overwhelming positive – both from a convenience and a health perspective. Customers are appreciating having options as to how they can get their groceries. They also love our partnership with the local postie who has stepped in to do deliveries and help keep up with our customer demand. That’s what small towns are all about; coming together during challenging times to help meet the needs of the community and look after those most in need. It’s fantastic to see the community pulling together.

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