Friday, 10 December 2021

 

→ Red

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What plans do you have in place to protect shoppers and staff?  

We are following advice from the Ministry of Health who have mandated that all staff and customers must wear masks while we are at ‘red’. For the most up to date advice on COVID-19, we suggest you visit the COVID-19 website which is https://covid19.govt.nz/. 

At store and throughout the supply chain, staff are across all health and safety protocols as advised by the Ministry of Health to keep themselves and customers safe. This includes cleaning and disinfecting measures which are in place across all stores and are aligned with food safety practices.   

We’re continuing to work with our stores and cleaning service providers to provide sanitising facilities for customers which include wipes for cleaning trolley handles and hand sanitiser dispensing units which will be placed strategically around stores.   

We would like to stress that none of these measures are being used to replace good hand washing techniques and personal care as advised by the Ministry of Health – the health measures outlined by the Ministry are the best way for the public to protect themselves. These measures can be found here.

What is your position on mask wearing? 

Advice from the Ministry of Health makes it mandatory for all staff and customers aged 12 years and over must wear masks or face coverings in-store while we are in the ‘red’ setting. 

It is a government requirement that our staff and customers wear a face covering while in-store and our teams will be managing this on entry into store. At ‘red’, stores are required to manage the number of people in store at any one time so asking customers to wear a face covering on entry will simply be another action they will employ. In order to meet our legal requirements, we will ask to sight a customer’s exemption card from the Ministry of Health if they are not wearing a mask. Should a customer refuse to wear a face covering and not fall within an exemption then we would encourage them to try our online offering. 

For more information on the Ministry of Health’s guidelines visit https://covid19.govt.nz/.

Are numbers limited?

Sometimes stores may need to enforce limited numbers in store to assist with physical distancing. Stores will also have physical controls and signage to help with social distancing measures.

Are serve-overs open?

Serve-overs, self-serve and convenience offer can remain open at ‘red’. To continue providing a safe shopping environment, protocols including physical distancing measures and increased sanitation and cleaning will be implemented.

Is Lotto open?

Lotto can continue to operate as normal.

Do I need to be vaccinated to do my grocery shopping?

You do not need proof of vaccination and will not be asked to show your My Vaccine Pass to gain entry to stores. Customers must scan the QR code or keep a record of their visits to help with contact tracing, and must wear a face covering when shopping in store.

What do I do if key products I need aren’t in stock? 

If your favourite product is out of stock, we ask you to please consider an alternative. If an alternative is not available, please consider checking back later in the week as supply is constantly moving through the system from DC to stores.  

Why can’t I find a product? 

If find a specific product is not available, please bear with us, it will be back on shelf as soon as the supply chain can move it through. Please be calm, empathetic and courteous to our staff and fellow shoppers and remember our teams are working hard to feed New Zealand #shopnormal. 

Are you going to put product limits in place? 

From time to time, individual stores may put limits in place for certain products. This is to ensure everyone can have a fair go at supply. We are experiencing a demand issue; it is not a supply issue. We have plenty of stock and if customers shop normally, there will be no issues ensuring there is enough to go around for all New Zealanders.

Are we having stock issues? 

If customers continue to shop normally stores will have no issues providing the usual range of products. We would ask all New Zealanders to resist the urge to stock up as this simply puts unnecessary pressure on stores.  

Why are the prices of some items still so high? 

We are doing everything we can to meet our customers grocery needs, including keeping prices fair during these tough times. We are committed to ensuring New Zealanders can get the everyday products at a fair price during these tough times. 

What kind of cleaning do you have in place to stop me getting sick? 

At store and throughout the supply chain, staff are across all health and safety protocols as advised by health authorities to keep themselves and customers safe. This includes cleaning and disinfecting measures which are in place across all stores and are aligned with food safety practices.   

 

→ Orange

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What plans do you have in place to protect shoppers and staff?  

We are following advice from the Ministry of Health who have mandated that all staff and customers must wear masks while we are at ‘orange’. For the most up to date advice on COVID-19, we suggest you visit the COVID-19 website which is https://covid19.govt.nz/. 

At store and throughout the supply chain, staff are across all health and safety protocols as advised by the Ministry of Health to keep themselves and customers safe. This includes cleaning and disinfecting measures which are in place across all stores and are aligned with food safety practices.   

We’re continuing to work with our stores and cleaning service providers to provide sanitising facilities for customers which include wipes for cleaning trolley handles and hand sanitiser dispensing units which will be placed strategically around stores.   

We would like to stress that none of these measures are being used to replace good hand washing techniques and personal care as advised by the Ministry of Health – the health measures outlined by the Ministry are the best way for the public to protect themselves. These measures can be found here.

What is your position on mask wearing? 

Advice from the Ministry of Health makes it mandatory for all staff and customers aged 12 years and over must wear masks or face coverings in-store while we are in the ‘orange’ setting. 

It is a government requirement that our staff and customers wear a face covering while in-store and our teams will be managing this on entry into store. At ‘orange’, stores are required to manage the number of people in store at any one time so asking customers to wear a face covering on entry will simply be another action they will employ. In order to meet our legal requirements, we will ask to sight a customer’s exemption card from the Ministry of Health if they are not wearing a mask. Should a customer refuse to wear a face covering and not fall within an exemption then we would encourage them to try our online offering. 

For more information on the Ministry of Health guidelines visit https://covid19.govt.nz/.

Are numbers limited?

Sometimes stores may need to enforce limited numbers in store to assist with physical distancing. To assist with physical distancing, stores will also have physical controls and signage to help.

Are serve-overs open?

Serve-overs, self-serve and convenience offer can remain open at ‘orange’. To continue providing a safe shopping environment, protocols including physical distancing measures and increased sanitation and cleaning will be implemented.

Is Lotto open?

Lotto can continue to operate as normal.

Do I need to be vaccinated to do my grocery shopping?

You do not need proof of vaccination and will not be asked to show your My Vaccine Pass to gain entry to stores. Customers must scan the QR code or keep a record of their visits to help with contact tracing, and must wear a face covering when shopping in store.

What do I do if key products I need aren’t in stock? 

If your favourite product is out of stock, we ask you to please consider an alternative. If an alternative is not available, please consider checking back later in the week as supply is constantly moving through the system from DC to stores.  

Why can’t I find a product? 

If find a specific product is not available, please bear with us, it will be back on shelf as soon as the supply chain can move it through. Please be calm, empathetic and courteous to our staff and fellow shoppers and remember our teams are working hard to feed New Zealand #shopnormal. 

Are you going to put product limits in place? 

From time to time, individual stores may put limits in place for certain products. This is to ensure everyone can have a fair go at supply. We are experiencing a demand issue; it is not a supply issue. We have plenty of stock and if customers shop normally, there will be no issues ensuring there is enough to go around for all New Zealanders.

Are we having stock issues?

If customers continue to shop normally stores will have no issues providing the usual range of products. We would ask all New Zealanders to resist the urge to stock up as this simply puts unnecessary pressure on stores. 

Why are the prices of some items still so high?

We are doing everything we can to meet our customers grocery needs, including keeping prices fair during these tough times. We are committed to ensuring New Zealanders can get the everyday products at a fair price during these tough times.

What kind of cleaning do you have in place to stop me getting sick?

At store and throughout the supply chain, staff are across all health and safety protocols as advised by health authorities to keep themselves and customers safe. This includes cleaning and disinfecting measures which are in place across all stores and are aligned with food safety practices.