Foodstuffs

FAQs

Below you'll find a list of frequently asked questions about Foodstuffs and its organisations.

If you require further information, please download our media kit, or contact your local regional co-operative.

COVID-19 update

  • How will the continuation of the current situation, with Auckland at Alert Level 3 and the rest of the country at Alert Level 2, impact physical distancing?

    We are asking all customers nationwide, to adhere to physical distancing in our stores. This move is one New Zealanders will be familiar with from our previous time spent in lockdown. Customers will also see the return of physical distancing signage including posters and floor decals advising of the 2m physical distancing requirements. It’s important all customers maintain 2m physical distancing when shopping to keep both themselves and our teams safe.

  • Will you be restricting customer numbers in stores?

    The move to Level 3 for Aucklanders, and to Level 2 for the rest of the country means that all New Zealanders must maintain the appropriate physical distancing measure of 2m when shopping in store. This means stores will be limiting the number of customers allowed in-store at any given time.

    Customers have grown accustomed to the Perspex screens at checkout and readily available trolley wipes and hand sanitizer in store. We encourage customers to use the sanitising options available, and to remain vigilant with their hand washing routines as this is the best line of defense against Covid-19.

  • Can I shop with my family?

    Customers visiting our 66 stores across the wider Auckland area are asked to nominate one person from their household to do the shop. This means a one customer, one trolley policy. By sticking to this policy, we’re able to allow more customers in store and keep any queues moving.

    Stores are trying hard to keep queues short as they know queuing outside in winter can be cold and wet for customers which is less than ideal, so please, shop alone.

    Customers visiting our stores outside of the wider Auckland area are free to shop normally while adhering to appropriate physical distancing – though please note numbers in store may be reduced to facilitate the social distancing requirements.

  • Are you increasing your cleaning protocols to keep staff and customers safe?

    We have already reinstated safety and cleaning measures in all stores nationwide which includes increased sanitisation of high touch areas including checkout belts, EFTPOS terminals, self-checkouts and trolleys.

  • Are customers allowed to bring their own reusable bags into stores?

    In order to reduce contact in-store, all Auckland stores have paused bag packing. Please check with your local store if they still have bag packers at checkout as this may vary across the North Island. We are asking all North Island customers to please be prepared to pack their own groceries in the event their store has paused this service.

    Customers who live in the South Island are welcome to continue shopping with their reusable bags.

  • Have you removed bag packers at your store checkouts?

    To reduce contact between customers and staff, and to move customers through the checkout process more quickly, we’re asking all Auckland customers to please leave their reusable bags in the car or at home. Please check with your local store if they are still allowing reusable bags in-store, as this may vary across the North Island. We ask all North Island customers to please be prepared to pack their groceries directly into their trolley and then into their car. We apologise for any inconvenience.

    Bag packers remain in place at all stores in the South Island.

  • What is your stock situation for in-demand products?

    We have an incredibly robust supply chain and we are well-versed in dealing with spikes of product demand. We have ample stock of in-demand products and continue to encourage customers to shop normally. Stockpiling puts unnecessary stress on the supply chain and takes essential products away from others – we ask customers resist the urge and #shopnormal.

  • What is your current mask supply situation?

    We’ve been preparing for this since the last lockdown and nationwide, we have more than 8 million masks in our supply chain. Our teams are working tirelessly to get these through the system and onto store shelves for customers. If your store is low or out of mask supply, please rest assured that more stock is on the way – it’s simply making its way through. As always, we encourage customers to shop normally and only buy what they need, as they need it.

  • Will you be imposing product limitations on certain products?

    We have an incredibly robust supply chain and our teams are working tirelessly to ensure a steady flow of product into stores around the country.

    Before heading to the supermarket, we’re asking all customers to take a look in their pantry first – if it is still well stocked, please only buy what you need. By shopping normally, you are doing your part to help New Zealand fight Covid-19. Our store teams are doing their part by keeping shelves stocked, and we are introducing product limits for some in demand products in an effort to make sure there is plenty to go around.

    Product limitations will vary by store. Please only buy what you need, as you need it. It’s important we continue to #shopnormal as this helps keep shelves stocked and ensures all New Zealanders can get the essentials they need.

  • Will your stores display the NZ Covid Tracer app? Are you requiring customers to scan before entering stores?

    All stores across the country will have the NZ Covid Tracer app poster displayed at store entrances. We are encouraging all customers, no matter where they live or which store they visit, to please scan the QR code on the poster and follow the prompts to register. This is to keep you, other customers and staff safe in the event the Ministry of Health needs to implement contact tracing.

  • How is your online shopping system coping?

    Our North Island online shopping systems are experiencing a significant increase in demand. Our teams are working tirelessly to keep up with customer orders and this sudden influx. Please shop normally and resist the urge to stockpile.

  • Are you requiring customers to wear masks in store?

    In line with the Government’s direction, individuals living in Auckland are highly encouraged to cover their nose and mouth with a face covering when outside of their home. Therefore, we're asking all customers who live in the Auckland region and who come into store to please wear a face mask or cover their mouth and nose with a face covering.

    As guided by the Government, individuals living outside of the greater Auckland region are not required to wear face masks.

    Our stores have good supply of face masks, but if your local store is currently out of stock, rest assured more stock is on its way and please consider the Government’s advice of fashioning your own face mask in the meantime.

  • Are you requiring your staff to wear masks or other PPE?

    The protective measures in place across our stores align with the Government’s Covid-19 health and safety guidance. This includes physical distancing measures, Perspex screens, increased sanitisation and cleaning protocols, managing customer numbers in store, and displaying the NZ Covid Tracer QR Code for customers to scan in the event contract tracing is necessary.

    All of these measures are in place to keep people safe and to reduce contact. We have ample PPE stock for staff, which is readily available to them if they choose to wear it for their peace of mind.  

  • Are you reinstating your emergency worker prioritization?

    At this stage we have not reinstated priority access for emergency workers. We will review our position on this over the coming days.

  • Is Lotto still available?

    Yes, store Lotto counters are still open, but we ask all customers to please be mindful and adhere to physical distancing measures.

  • How are you verifying identity for age restricted items? Are you asking customers to remove their masks if they are purchasing restricted items?

    We are required by law to verify age for restricted items. This includes checking that the identification presented to purchase the items belongs to the customer present.

    If a customer is wearing a mask, and staff cannot verify their identification, then we will ask the customer to briefly remove their mask so we can verify their identity. If a customer is unable or unwilling to remove their mask, then unfortunately staff may have to decline the sale.

About Foodstuffs

  • What is Foodstuffs?

    Foodstuffs is New Zealand's biggest grocery retailer and distributor, and is one of the country's largest organisations. Our brands include New World, PAK'nSAVE, Four Square, Raeward Fresh, Write Price, Shoprite, On the Spot, Gilmours, Trents, Henry's Beer, Wines & Spirits, and Liquorland. We employ 30,000 people nationwide, and are proudly 100% Kiwi owned and operated.

  • What is the Foodstuffs company structure?

    Foodstuffs consists of two separate, regionally based, retailer-owned co-operative companies (North Island and South Island) and a Federation body, Foodstuffs (NZ) Ltd, which is based in Wellington.

    To find out more visit the 'Who we are' section of the website

  • Does Foodstuffs offer franchise opportunities?

    Franchise opportunities do arise from time to time. The entry point for people new to grocery retailing is more commonly at the Four Square level. Management of the larger stores requires considerable industry knowledge and experience.

    To find out more about franchise opportunities go to Franchise page.

Community & Social Responsibility

  • What is Foodstuffs doing to give back to the community?

    At Foodstuffs we believe our communities support our stores, so it's only right that we give back. We help our communities by supporting a range of national charitable organisations including the Breast Cancer Foundation of New Zealand, the Stroke Foundation, Starship Foundation and the Food for Thought initiative, and act as a responsible corporate citizen. In addition, our stores’ owner-operators sponsor a range of community groups as part of their commitment to give back locally.

    www.breastcancerfoundation.org.nz 

    www.starship.org.nz/foundation 

    www.foodforthought.co.nz
     

    www.stroke.org.nz

  • What is Foodstuffs doing to reduce the environmental impact of its business?

    Foodstuffs is committed to minimising the negative environmental impacts of its business activities. As well as complying with all legislative and regulatory requirements, there is an organisation-wide focus on energy efficiency and waste reduction throughout the business.

  • Which organisations does Foodstuffs support?

    Foodstuffs supports a range of community groups across the country. Through New World, PAK’nSAVE and Four Square, Foodstuffs supports Food for Thought, a free nutrition education programme for year 5 and 6 primary school students.

    New World is a five-star sponsor of the Starship Foundation, a social-profit organisation that raises funds so that New Zealand’s national children’s hospital, Starship, can better care for its young patients. New World has also partnered with Sea Cleaners, helping to clean up New Zealand’s waterways.

    PAK’nSAVE supports the Breast Cancer Foundation of New Zealand, each year helping to fundraise for the Pink Ribbon Appeal.

    In addition to Foodstuffs' national sponsorships, individual store owners make significant contributions to numerous local community initiatives.

  • What is Foodstuffs doing to promote healthy eating?

    New World, PAK’nSAVE and Four Square sponsor the Food for Thought community-based nutrition programme, which teaches year 5 and 6 students about healthy eating and lifestyle habits.

    We're introducing a "healthy-options" range of products under the Pams brand, and looking at opportunities to reformulate products to reduce salt, fat and sugar content where appropriate.

    Foodstuffs is also working with the public health community to trial practical initiatives that seek to improve New Zealanders' diets.

  • How does Foodstuffs work with the organisations it supports?

    As a 100% owned and operated organisation Foodstuffs is committed to supporting the communities in which our stores operate.

    Foodstuffs aims to establish relationships that generate real benefits to New Zealand and New Zealanders with opportunities for staff to be actively involved.

    We develop true partnerships that are mutually beneficial with the organisations we support.

  • Who can I contact for Foodstuffs to consider supporting my community group/initiative?

    All requests from community groups must be made in writing and sent directly to the operator of the local store/s.

  • What is Foodstuffs policy on Palm Oil?

    We want to provide customers with information to ensure they can make an informed choice. Foodstuffs encourages all of its suppliers to voluntarily declare the use of palm oil in ingredient labelling and all palm oil must be sourced from sustainable plantations.

    Foodstuffs Own Brands Ltd which is responsible for our private label products (Pams and Budget) is a member of the Roundtable of Sustainable Palm Oil (www.rspo.org) and fully endorses the philosophy of the RSPO which is to advance the production, procurement, finance and use of sustainable palm oil products. To belong to the RSPO companies need to commit to the production and use of certified sustainable palm oil – something which Foodstuffs has made a commitment to do across its private label portfolio.

    Palm oil or palm oil derivatives certified by the Roundtable on Sustainable Palm Oil (RSPO) can be purchased through three supply chain systems: ‘Segregated’, ‘Mass Balance’ and ‘Book and Claim’. Each of these systems comes with its own advantages, requirements and pre-approved consumer claim. The three systems ensure that market claims about the production and use of sustainable palm oil remain transparent and accurate. See RSPO Supply chain overview

    All Pams and Budget food suppliers and suppliers of Palm for instore bakery operations have provided evidence to indicate that 100% of products in the range with palm oil as an ingredient are using certified sustainably sourced palm oil to a “mass balance level” of certification. Where palm oil is present, Pams and Budget food products are clearly labelled to ensure consumers can make an informed purchasing choice.

  • What is Foodstuffs doing about plastic bags?

    Read more about reducing plastic bag usage here.

  • Why doesn’t Foodstuffs used biodegradable bags?

    Read more about reducing plastic bag usage here.

  • How is Foodstuffs reducing its carbon emissions?

    Read more about carbon emissions here.

  • What is Foodstuffs environmental policy?

    Read more about our environmental policy here.

Brands

  • What are the Foodstuffs brands?

    Foodstuffs' brands cover three main categories: retail, private label brands, and foodservice brands.

    Foodstuffs' retail brands are: New World, PAK'nSAVE, Four Square, Write Price, On the Spot, Shoprite, Raeward Fresh, Liquorland, and Henry's Beer, Wine & Spirits.

    Foodstuffs' private label brands include its Pams, Pams Superfoods, Pams Finest and Value ranges, which are widely available at Foodstuffs stores.

    Foodstuffs' two co-operatives each own a foodservice brand: Trents Wholesale Limited is a wholly owned subsidiary of Foodstuffs South Island Ltd; and Gilmours is Foodstuffs North Island’s trusted foodservice brand.

Careers

  • What roles does Foodstuffs typically recruit for?

    The range of roles that Foodstuffs recruits for is broad. There are roles in advertising, finance, IT, retail advisory services, marketing, operations, training and organisational development, property, store development, manufacturing, wholesale/distribution and logistics.

  • What training opportunities are available?

    Training includes management programmes, apprenticeships, NZQA nationally recognised grocery retail and distribution related qualifications, adult education training, and short courses to meet business needs.

  • How can I become a Foodstuffs owner operator?

    Franchise opportunities do arise from time to time as a consequence of new store development or the sale of an existing business. External candidates are considered for these opportunities. The entry point for people new to grocery retailing is more commonly at the Four Square level given management of the larger stores requires considerable industry knowledge and experience. For further information about current franchise opportunities and criteria please complete this form.

Suppliers

  • How can I become a supplier to Foodstuffs' private label brands?

    For information about becoming a supplier to Foodstuffs' home brands, please contact [email protected]

  • How can I become a supplier to Foodstuffs' stores?

    For information about becoming a supplier to Foodstuffs' stores, please contact your local co-operative.

BYO customer queries

  • Can I use my own containers for hot food?

    Yes, you can! Our deli team would be happy to help you. 

  • Can I do this with online shopping?

    No, not right now. This is available instore only at the moment as we do not have the capability to exchange or hold on to customer containers.  

  • How is this safe?

    We have an obligation to our customers in regard to food safety. Our responsibility under the Food Safety Act requires that we must manage the risk at all times and for deli goods that are unlikely to be cooked before consumption, the cleaning process of the container is very important. We understand that doing this may mean you have to wait a few minutes, but you’ll be doing your bit to reduce plastic waste!

  • Is there a limit to how many times I can use my container?

    No – as long as it’s clean and leak-proof you are good to go.

  • How will you clean containers instore?

    We will use a combination of commercial dishwashers, thorough handwashing and drying and a sanitiser, depending on the store. In the food industry, sanitisers are routinely used to disinfect containers to prevent foodborne illness.  

  • Will those who don’t use BYO container be charged more at the deli?

    No!

  • Will those who bring BYO container get a discount?

    Not at this point.

  • Why not grease proof paper?

    Paper is not always the best solution – and it’s just another form of packaging we can do without. BYO is all about reducing waste and focusing on reusable containers.

  • What types of stickers will be used? Will these be easy to get off?

    We’ll be using the same price stickers we always have.  One way to remove the labels to ensure your container is ready to go again, is to leave it soaking in hot soapy water and then gently scrape it off. This also ensures you clean your container!  Our team will only accept a container with no sticker.

  • What options are available for when you forget your container?

    This is about giving customers a choice.  If you want to use BYO you can, if not, we’ll use instore packaging.  We are working on a range of projects to ensure that we are environmentally sustainable and have committed to 100% of our packaging instore is reusable, recyclable or compostable by 2025.

  • What if people do not want to bring their own?

    The easier we make it for people to change their habits, the more people will get on board.  It’s all about giving our customers choice.  

  • Will this mean that any food poisoning claims will be void?

    It’s a rare event!  If any customer has an issue like this, it will be investigated in the same robust way we always have. This is a partnership with our customers who want to use BYO and they need to take responsibility for their containers. 

  • Why not the South Island?

    Our North Island stores have chosen to roll this out, while our South Island stores are doing other amazing things like “food in the nude” which is a project to remove packaging for produce. The teams in the South Island are watching with interest.

  • How long will I have to wait for my container to be washed is that’s needed?

    This should take a couple of minutes – but it's important to do the right thing.

  • Can a customer put a Post-it note, paper or masking tape on the lid before the price sticker?

    No, that’s not possible.  We need to ensure the sticker is firmly attached to your container, as much for you, as for us to ensure you're being charged for the right product. 

  • Can you redesign your trolleys to accommodate the bags and containers we need to bring with us?

    We already have hooks on the trolleys and there are at least two sizes of trolley available. 

  • Will our container be accepted if last week’s sticker is still on there?

    Our team will only accept a sticker-free container. We'd hate to charge you for the wrong thing!

  • Can you change your stickers to something recyclable and easier to remove?

    It's important they are firmly attached to make sure you're charged for the right product.