Wednesday, 1 December 2021

Following Government’s announcement that New Zealand will move to the Covid-19 Protection Framework (traffic light system), all New World, PAK’nSAVE and Four Square stores remain 100% committed to ensuring New Zealanders continue to have their grocery needs met safely.

All regions will move to the new system from 11.59pm Thursday 2 December, with Northland, Auckland, Taupō and Rotorua Lakes Districts, Kawerau, Whakatane, Ōpōtiki Districts, Gisborne District, Wairoa District, Rangitikei, Whanganui and Ruapehu Districts moving to ‘red’ and the rest of the North Island and the whole of the South Island moving to ‘orange’. 

Our stores are prepped to continue offering a safe environment for our teams to operate and our customers to shop as the country transitions to this new normal. 

Under the new framework, stores in both ‘red’ and ‘orange’ regions will continue to operate under heightened health and safety protocols, which have already been in operation since the Delta outbreak earlier this year. This includes increased hygiene and sanitation measures, physical distancing in store, mask use for teams and customers, and scanning the government tracker or QR app upon entry to the store. 

These protocols are designed to look after our teams and customers and provide a safe shopping environment as we navigate this next step in the Government’s pandemic response. As supermarkets are an essential service, customers do not need to be vaccinated to shop in our stores. 

We encourage everyone nationwide to always scan the COVID tracer app, maintain social distance, nominate one person in the household to shop and ask a friend or neighbour to shop on your behalf if you are feeling unwell.  

Customer numbers continue to be restricted, so please be patient as you wait to shop for groceries. We want to remind everyone to please continue to #shopnormal so there are enough groceries for others. 

We’re proud the doors of all our stores are still open and feel privileged we can continue to provide New Zealanders with their essential food and groceries in a safe shopping environment.  

We thank you for your understanding and cooperation to ensure both our customers and essential team members are kept safe 

Please be patient, considerate and kind and we’ll continue to get through this together.  

Kia kaha.